Tuesday, April 17, 2018

Leslie's Findings: Adobe Captivate 2017

This post is the second in my series of blog posts on authoring system findings. My first post dealt with various issues encountered while publishing to an LMS using Articulate Storyline 360. This time, we will look at Adobe Captivate 2017.

The following are findings on publishing in Adobe Captivate and text entry in HTML5.

1. Publishing in Adobe Captivate 2017: Choose One Output Format

The Publish window seemingly allows you to select both Flash and HTML5 output at the same time. However, when I tried doing this, the published content didn’t load using Scorm Cloud or Litmos.

The publish has to be only for Flash, or only for HTML5 to load successfully. The screenshot below shows publish options in Adobe Captivate:

Here is the SCORM Cloud error message you will see if you attempt to publish for Flash and HTML5 simultaneously:

Scorm Cloud Error Publishing From Adobe Captivate 2017

2. Text Entry with a Tab Key: Tablet Hard Keyboard Only

From my experience using a Samsung Galaxy Note Pro Android tablet, I've found that text entry with a tab key does not work in HTML5 on tablet soft keyboards. It doesn't work on desktop, either.

However, it did work when using a physical keyboard for the tablet.

This is because seamless tabbing, where the selected area moves throughout the screen and is not focused on the text entry object, is turned on for the tablet soft keyboard and for the desktop.

Still Having Trouble with Authoring Tools? We Can Help!

Thanks for reading — I hope my Captivate findings were useful to you. Keep an eye on this post and the Relate blog for updates, as I will be posting more helpful findings.

If you're struggling with any steps in LMS implementation, contact us today at Relate Corporation. With our 20+ years of solid experience in the training industry, we can assist in making your project a success. Feel free to call us at 1-800-428-3708, send us an e-mail at connect@relate.com, or fill out our contact form. We'd love to hear from you!

Tuesday, April 10, 2018

Some Findings Using Articulate Storyline 360 when Publishing to an LMS

I've been working with learning management systems for over 20 years. I have run into both the good and the bad of an LMS. In this series of blog posts, I will discuss some of my findings for current authoring systems. In this blog, we will talk about Articulate Storyline 360.

Publishing to LMS

This section was updated with a new subsection on 5/1/2018.

Publish Format: Flash or HTML?

The LMS environment used was Scorm Cloud and Cornerstone (CSOD).

You can publish for Flash with HTML5 fallback, or HTML5 with Flash fallback and both ways will load successfully in an LMS:

publishing flash and html5

Both publish methods work superficially. Once in a while a trigger will not work with this combination. When a trigger doesn’t work, it isn’t the same trigger type.

The solution is to publish for only one: Flash or HTML5.

Workaround for the "Jump to the Back" Issue

LMS environment used was Scorm Cloud, Litmos, iSpring Learn and Cornerstone (CSOD).

Using Internet Explorer, when the first slide is an .mp4 video, the course will start in the front on your desktop in your browser, but on an automatic jump to the next slide, it will wind up in the back on the desktop in your browser.

This issue does not occur when using Chrome or Firefox.

Below is a web link showing the .mp4 as the first slide. Note that because it is not in the LMS, you will not see the jump to the back.


This problem can be fixed by simply putting an extra slide for about .25 of a second in the front with an automatic jump to the next slide.

This web link shows the static slide just before the .mp4:


This is an issue with both Storyline 360 and in this case with the LMS, Cornerstone.

It doesn’t happen with Storyline 360 in Scrom Cloud, Litmos, or iSpring Learn.

Nor does it happen with Captivate 2017 in Scorm Cloud, Litmos, iSpring Learn, or Cornerstone.

This issue used to occur in Captivate, and we had to use the same first slide workaround, but now it is fixed as we use Captivate 2017.

I've also written a separate blog article on my findings in Captivate 2017.

Triggers and Objects when Published for the LMS

As new versions of Storyline 360 are released, triggers and objects that were working may not work.

For example, the trigger for Media Completes was broken in Version 12. It worked in Version 11 and now in Version 13.

For the scroll area in Flash, the mouse scrolling doesn’t work for Internet Explorer 11. Don’t be mislead when it works in preview. It used to work in Storyline 360 Version 10. It no longer works for Version 11, 12, or 13.

The scroll bar in the scroll area has one look published, another look in preview, and another look in development:

Articulate Storyline 360 Scrollbar Development View

Articulate Storyline 360 Scrollbar Preview View

Articulate Storyline 360 Scrollbar Published View


When you export a graphic, in our case a .png, your size will be a few pixels off from the original size. For example, if the original .png was 434x434, when saving this picture in Storyline it changes to 432x432. If you try to do a change picture after exporting this, it will blur.

Converting from Storyline 1 to Articulate Storyline 360

This section was added as an update to this blog article on 4/23/2018.

We needed to make changes to a Storyline 1 .story, using Storyline 360. We had player navigation buttons for Next, Prev. When we converted straight to 360, the navigation buttons no longer displayed, however, the button area was still active.

Two-Step Conversion

So we tried something different – converting from Storyline 1 to Storyline 2, then to Storyline 360. Using this two-step conversion method, the buttons were correctly retained.

Importing instead of Converting

However, to be more efficient, we tried importing to a new 360 project straight from Storyline 1. It worked! We had a 24 slide course, and checking everything, the conversion was good!

Example of a Successful Storyline Conversion

Note: The player buttons for the 360 version are gray, and there is an audio button to differentiate between the two versions.

Here is the link before in Storyline 1:


Here is the link after in Storyline 360:


We believe the conversion was accurate. Feel free to let us know if you see any problems in the 360 version!

Word Bank Quiz Question in Storyline 360

In the conversion we also saw that the Word Bank quiz question no longer worked without the Submit button. We were able to use "drag on" triggers in Storyline 1 and 2, but this currently isn’t the case in 360. (The "drag over" trigger, however, does still work in 360.) This is true in Storyline v3.15.15453.0 and in v3.14 as well.

Need Help with Articulate Storyline or other Tools?

If you need any help with LMS implementations, Relate can help. Feel free to write us at connect@relate.com (you can also message us on our contact form) or call us at 1-800-428-3708.