Life was good and for the past month everything was working well... sort of.. There were activation and validation issues almost from the start, but it worked fairly well...
Today, it stopped working... sigh...
Seems that Adobe, when they performed a systems analysis failed to consider a key thing:
This is a pretty simple thing for a systems analyst to figure out, right? Wrong!
I find this particularly irritating because I've spent over 30 years as a programmer, systems analyst and vice-president of IT with various large/mid-sized companies. This kind of end-result on a new rollout of software, i.e. Adobe's cloud strategy, should have been rock-solid with ALL points considered before going live. I wonder if this was even beta tested based on the performance we're seeing.
Sadly, this seems endemic in many industries now. Analysts are missing large chunks of the big picture and are providing fragmented solutions to often simple problems.
I do wonder how many other companies are going through the same grief in the Adobe cloud as we are? Two people were down in-house today as their software froze with "Activation Failed" messages.
Atlas continues to shrug...
What do you mean "it stopped working"? I mean - mine is working fine. What are your symptoms? Error messages about you not having paid your subscription? Smoke coming out the back of our PC?
ReplyDeleteWe should be told :-)
Smoke and credit card bouncing would have been our fault. No smoke, no credit card issue, all paid for as should be...
ReplyDeleteThe real issue is we own many copies of Adobe products. They are all under one Adobe ID. Their Cloud and subscription system "assumes" you have one ID and one product. They allow you to register many cloud subscriptions and then, as a month goes by it goes KABOOM and one spends over an hour with India tech-suport, several people, only to find out what they allowed is not allowed and won't work...
Somebody wasn't thinking this through from the get-go at Adobe... I wish it was smoke, easier to deal with... Cheaper too!